PayPal and eBay telephone support numbers

Yesterday I had an interesting conversation with a long term, very experienced, eBay seller who I’ve known for a many years. Their telephone bill was unusually high and they found a premium rate telephone number to be the culprit.

Further investigation revealed an employee had searched for “PayPal help line” on Google and called the first number they found. Unfortunately it wasn’t PayPal they were calling, but an independent company charging £1.50/minute for support.

There are a number of these companies out there with names such as auction help or support line. The truth of the matter is that though they may give great information (I don’t know, I haven’t called them), in reality all the assistance you should ever need is freely available to you.

First port of call for PayPal should be to telephone them direct, you can get their number by logging into your PayPal account and clicking “Contact” at the bottom of the page. Through the PayPal website they’ll supply a unique one use PIN so that when you call they can confirm that the account really is yours.

eBay users who have access to telephone support will already have been provided with the relevant telephone number, whether that be as a PowerSeller, Business seller or as a Buyer.

eBay and PayPal help pages aren’t always the easiest to navigate but Louise, the friendly virtual agent, is always available to guide you to the information you need. (It’s also great fun to ask her totally irrelevant questions although I couldn’t possibly encourage anyone to do so).

For those needing further advice your online colleagues are almost certainly in a position to help. Use forums such as the TameBay forum, ask for help on the eBay community boards, use sites like Money Saving Expert – all of these sites are totally free to use.

If you have no need to ever call (or have your employees call) premium rate numbers ask your phone provider to block access to them. This will prevent all calls to premium rate lines and ensure that if someone does dial them by accident you aren’t faced with an unusually high and unwelcome telephone bill.

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